Support
We’re happy to help
Contact us
Email us and we’ll reply as soon as we can, usually within a couple of days.
Trading & tickets
Trading is one picture for one picture — no money, no mailing. List a card for trade, or tap a card in the trade pool and offer one of your own. If the other collector accepts, the two cards swap: theirs lands in your binder, yours leaves it.
Everyone gets 3 free trades a week, and CCC Plus members get 20. Accepting an offer is always free and unlimited — the free weekly trades only count offers you send. Past that, sending an offer uses one trade ticket, and the ticket is only spent if the offer is actually accepted — declines, expiries, and offers you take back never cost anything. Tickets never expire, and you can buy more from the You tab. Offers you don’t resolve expire on their own after four days.
If a ticket purchase doesn’t show up in your balance within a minute or two, close and reopen the app; if it still hasn’t appeared, email us and we’ll sort it out.
Managing your CCC Plus subscription
CCC Plus is an auto-renewable monthly subscription. You can view, change, or cancel it at any time from your Apple Account:
- On your iPhone, open Settings and tap your name at the top.
- Tap Subscriptions.
- Select CardCuteCollect to change your plan or cancel.
You can also manage your subscription directly at apps.apple.com/account/subscriptions. Cancelling stops the next renewal; you keep CCC Plus features until the end of the period you’ve already paid for.
Your cards & data
Your binder lives privately on your device. When you share a card to the community feed, or list one for trade, that card’s photo and details are uploaded so other collectors can see them, and your profile is stored on our servers. A completed trade copies the card you received onto your device and removes the one you traded away. You can delete your account — and everything you’ve shared — any time from Me › Delete account; cards you already traded to someone else stay with them. For the full details, see our Privacy Policy.
Frequently asked
How do I add a card? Tap the + button, take or choose a photo of your card, add its details, and save it to your binder.
I lost my collection. Your collection lives on your device. If you deleted the app or switched phones, data that wasn’t part of a device backup can’t be recovered — but we’re glad to help however we can. Just email us.